General
1. Flow Magazine
The most beautiful things happen when you dare to follow your feelings. That is exactly what we did when we dreamt up an idea for a new Dutch magazine a few years ago in an attic room. We imagined a magazine that we could put our love of paper into. A magazine without any hurry, about doing things differently and making new choices. Small happiness, daily life and the beauty of not always have to be perfect. And that’s how Flow came about.
Flow is about positive psychology, mindfulness, creativity and loving the imperfect. We love illustrations and in every issue we include a gift of paper. And the magazine itself is also printed on various different types of paper. Flow Magazine is originally a Dutch magazine, but now there are also English, German and French editions of Flow.
In addition to Flow Magazine, we also publish special editions such as a holiday book or the Book for Paper Lovers, a book full of different types of paper and lots of paper goodies. And every year we make an agenda and a block calendar. Our Dutch website can be found here.
- How can I contact the Flow editorial team?
You can contact us via Flowmag.nl@dpgmediamagazines.nl. If you have questions about partnerships or business orders please click here for more information. - How can I sign up for the newsletter?
Through this link you can sign up for the newsletter. In our newsletter we share blogs, sneak peeks and announcements.
2. Flow International
Since the end of 2013 there is also a German Flow that appears as a license at G + J Publishers in Germany. And from early 2015 a French-language Flow is also appearing, licensed by Prisma Media.
3. Changing your information
- I am changing my e-mail address, do I have to let you know?
Yes please! Contact our customer service and give us your new e-mail address.
4. Privacy
Do you want to use one of our services and you are curious about how we use your personal data? Read all about it here.
5. Other complaints
Do you have a complaint? We’ll be happy to find a solution for you. Please contact our customer service.
Shop
1. Shop orders
Do you have any questions about ordering products in our shop? Below you can find the most frequently asked questions with their answers. If you have any other questions please contact customer service.
- I want to cancel my order.
You have the right to cancel your order for any reason within 14 days of placing it. Unfortunately, you can only cancel your order once you have received it, as we process and send the order as soon as is possible after it has been placed. You have 14 days in which to return your order, after which you will receive a refund for the amount paid for the products. Regrettably, we cannot reimburse shipping costs (for both delivery and return). If you wish to cancel an order, please contact our customer service department.
If you refuse delivery of the order, the products will be returned to Flow. We will then deduct the costs incurred when receiving and processing the return shipment from the amount that may be refunded. Please be aware that these costs generally exceed the amount to be refunded.
2. Delivery and returns
Have you placed an order in our webshop? Read this to find out everything you need to know about the delivery of your order.
- When will I receive my order from the Flow webshop?
We always try to offer your package to UPS the day you place the order. Unfortunately we can’t say anything about the expected delivery time. You will receive a track & trace code per email after you have placed your order, so you will be able to follow your package.
- Can I return an order from the Flow webshop?
Do you have complaints about the order you received? We are very sorry to hear that! Please contact our customer service so that we can solve this for you.
- What are the shipping costs of my order?
The shipping costs of your order depend on the number of products you buy, the combined weight of these and the distance that the package has to cover. You can calculate the shipping costs in the shopping basket. All orders are shipped with UPS.
- I think the shipping costs are too high.
We ship all orders with UPS, because this makes it possible for you to track your order via the UPS Track & Trace system, and we can also guarantee that your order will be delivered to your door within a few days, safe and undamaged.
For international customers it can be a good idea to order multiple things at once as this keeps the shipping costs down (as we are shipping all the way from the Netherlands).
As a sign of our appreciation, we will be giving our customers something extra every now and then. Like a complimentary product with your order or a temporary offer of NO shipping costs. Follow us on social media to make sure you don’t miss out.
4. Business orders
Would you like to sell Flow in your store (online or in the real world)? Go here to view all possibilities.
- I am a business customer; how can I get a discount on products?
All orders receive a discount with purchases made over €250 from our web shop. If you would like to make use of this offer you can find the discount code on our site. With any further questions you can get in contact with us here.
The discount code can be redeemed on all products, with the exception of Workman products, sale items and discount packages. The discount also does not apply to shipping costs and it is not possible to combine multiple discount codes.
- I have not received an invoice for my order, can I still receive it?
Of course. Please send your request to our customer service with your order number and we shall send you your invoice. - How much do I pay for shipping?
- Shipping costs are automatically calculated based on the chosen products (weight and size) and they will appear immediately at checkout stage once you have entered your address. We ship via UPS with Track & Trace.
- My question is not listed. What do I do?
- Send your question to our customer service or get in touch via email Flowmag.nl@dpgmediamagazines.com, and we will respond as quickly as possible.
5. Need help?
Do you have a problem, question or complaint? We’ll be happy to find a solution for you. Please contact our customer service.
- My delivery is damaged, what should I do?
We are very sorry to hear that! Please contact our customer service so that we can solve this for you. - My order was not delivered in full, when will I receive my complete order?
We are sorry to hear that your order is not complete. Please contact our customer service so that we can find out what went wrong. - I have not received my order yet, what should I do?
You can track your order via your Track & Trace code. Do you still feel that something has gone wrong? Please contact UPS to get more information about the delivery of your package.